According to the Association of British Insurers, the UK insurance industry paid out £57m per day in 2008; between 1998 and 2008 general insurance claims increased by 41% from £15.6bn to £22bn.

These figures give the lie to the accepted version that insurance companies “never pay out on a claim” but the analysis of complaints suggest this not to be true. The FOS reported that PPI complaints tripled in 2009 but the vast majority related to the sale of the insurance policy rather than the claim.

So what is the truth? When purchasing a policy most people look for the bottom line; which one is the cheapest almost irrespective of which insurance policy is the best. This means that almost from the start the consumer has a policy that was not bought with their individual needs in mind rather focusing on their financial needs.

When the policy finally arrives most consumers will barely give it a second glance, consigning it to the document draw never to see the light of day again until the need to claim arises, by which time the lack of attention to detail at the buying stage could become an issue.

Buying an insurance policy can be difficult; it does take time and some considerable patience but if you consider the importance of it then this is time well spent. If when you purchase the insurance policy, you carefully check the details and make sure that it is suitable for your needs and that you understand the eligibility criteria both for applying and claiming, then you will be one of the lucky ones who will receive the monthly claim cheques when you lose your income or have occasion to claim.

The insurance industry, in spite of its poor press, is there for a reason and when the criteria is met they will pay out; but they cannot be wholly responsible if a consumer decides that the most important decision they may make can be reduced down to a quick glance and a cursory nod in the direction of the small print.