One of the most crucial challenges when it comes to revenue collection is managing patient payments. Co-pay collection from patients is often troublesome and on an average requires more than 3 billing statements before the outstanding amount is paid in full. With insurance companies shifting more and more of the costs towards patients, the percentage of co-pays has seen a tremendous increase. It thus becomes even more difficult to collect outstanding payments and this impacts revenue collection adversely. Patient check in kiosks offer viable means for cutting down on outstanding payments and improving revenue collection; read on to learn more.

Patient Check in Kiosks and their impact on revenue collection

Did you know that most of the patient payments are made either via cheques or card payments be it either at the time of service or after receiving the statements? Patient check in kiosks provide the means for the most used medium of payment – card payments!

· Complete Registration is done before the appointment

Electronic kiosks enable an easy registration process and offer scope for capturing all the details of the patient including insurance details. Preregistration when done well in advance allows for verification of the insurance related details and the eligibility for claims so that self pay or co-pay collections can be made in advance or during the time of service.

· Collection of part payments during time of service

Patient check in kiosks allow the patients to pay outstanding balances and pay the co-pay dues for the service beforehand so as to prevent defaults. These kiosks are mounted with card readers and thus let the patient pay during the time of check in thus easing the admin staff’s work. Also, they eliminate the need for patients to stand in queues to fill out forms and make their payments.

· Enable proper data capture thus minimising problems with insurance claims

Check in kiosks ensure that the data captured is valid and verified against the system. Also, these kiosks enable the patients to use electronic signatures to sign the consent and other requisite forms thus ruling out compliance issues. These in turn lower the percentage of insurance claim rejections.

These systems are integrated with the backend machinery as well and thus once a payment is made via these kiosks; they get reflected at the backend as well. Some automated patient check in systems enable complete patient tracking until check-out, thus ensuring proper follow-up on their appointments and visit schedules apart from payment tracking.