Keeping Your Business Focused With Concierge Services

Businesses that focus on providing technically challenging services or essential products need all of their full time staff to be fully trained in the appropriate fields. By using an outside company for concierge services, like answering phone calls or staffing the reception area, the company can keep most of their resources focused on revenue generating tasks. Learn about all the tasks you can pass along to an outside company and how this move could free up essential staff during your business’s workweek.

Answering Phones 
By having a concierge services company provide staff to answer phones and direct calls, your essential staff can use their time working directly on tasks for their field. If you are a technical support service for a specific software, a phone receptionist would direct calls directly to the right support staff, as opposed to bothering someone who may be a dedicated sales or development agent. By keeping these other employees free to work on their assigned fields you are maximizing the returns from their wages.

Doorman and Lobby Attendants 
For larger office spaces, it can be necessary to have an employee available at all times to answer the door in order to sign for packages, check that visitors have appointments, and prevent unwanted solicitors from entering the building. Using one of your core employees, like an editor or engineer, for this purpose makes little sense and wastes valuable time that person should be focusing on essential tasks. A third party can provide comprehensive concierge services to man a front desk in these circumstances.

Personalized Services 
Running an office often requires incidental tasks to be managed regularly. In many cases, interns or new employees are used for these purposes. These duties include, retrieving lunch or coffee for managers or visiting clients, doing emergency runs for office or bathroom supplies, delivering mail, or replacing toner and paper in printers. While these duties seem small or sporadic, they are necessary and could be distracting essential personal from important work on a regular basis. Concierge services are around for these purposes and an outside organization can provide the right individual to manage these tasks with diligence and professionalism.

Make sure that your carefully chosen and hired staff members are actually doing the tasks you selected them for. Using a graphic designer to get coffee is waste of time and wage resources. Consider employing a concierge services organization to maximize your labor pools efforts. This will also improve morale, as your core employees will no longer feel disrespected by being forced to perform these nonessential service tasks.

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